Onward Healthcare is proud to be among the elite healthcare staffing agencies who are certified by the Joint Commission! Big preparations are underway for our recertification survey this summer, which will prove our continued commitment to quality healthcare.  We are currently in the window for this unannounced survey that will occur sometime between now and August, 2008.

All Onward employees, including you (our field staff) have a significant role in preparing for the Joint Commission survey. Please review your employee handbook regarding our mission, orientation process, how to contact us in the event of an emergency, and an incident reporting, etc. It is possible that you may be selected to participate in the Joint Commission’s “tracer methodology process” where they choose selected healthcare professionals to do a brief phone call to discuss your experience working through Onward Healthcare.

If you are selected, here is what you can expect:

• The reviewer will take 5 minutes of your time on a private phone discussion, introduce themselves to you, and provide a brief statement about the certification process and how important your feedback is.

You may be asked to describe:

• Your orientation to Onward Healthcare and to the facility you are working.
• Your experience and overall impression of us as your employer.
• Who do you contact at Onward with questions, concerns, problems or complaints.
• Your experience with floating at your facility, if you were asked to.

If you have any questions about the Joint Certification process and your role as an Onward Healthcare employee, please call our corporate director of quality management, Veronica Carter, RN, BSN at (800) 278-0332 ext. 3126 or email vcarter@onwardhealthcare.com.