Telephone Triage - Call Center Nurse

  • 558145
  • Registered Nurse
  • December 08, 2020
  • 5855 Copley Drive Suite 250
  • San Diego, CA 92111
  • 8 N
  • 26 Weeks
  • February 06, 2021
  • Onward
  • Temporary
  • $1,616 - $1,781*
  • *Estimate of weekly payments is intended for informational purposes and includes hourly wages, as well as reimbursements for meal & incidental expenses and housing expenses incurred on behalf of the Company. Please speak with your Recruiter for additional details.

Job Description & Requirements

Telephone Triage - Call Center Nurse

~Orientation & training, how many hours/weeks, and by whom? Up to 12 weeks, 40 hours a week 9:00 am - 5:30 pm, by the training department managed by Libertie Collins. ~Resources, does this include on-site RNs, MDs, phone contacts, digital access, etc.? The resources include RN supervisors. RN lead by phone, and digital resources such as clinical protocols and library. ~Assistive personnel, what disciplines? Non-clinical, non-nurse will front end calls from the patient prior to sending to the nurse. This only allows the member to have an opportunity to speak to a person in a short period of time and routed to the appropriate level of service. Some members have the opportunity to receive a call back rather than wait on hold at this stage of assistive personnel interaction. Clinic is open 24/7. Flexible scheduling. Must have weekend availability Candidate requirements: The ideal candidate to work at KP OnCall as a Telemedicine Specialist (TMS/ RN) would possess strong, advanced computer skills. They will need to demonstrate navigating phone software along with other applications simultaneously. Return demonstration and proficiency to retain what is taught for using the phone software before clinical training can begin. The nurse will need clinical experience within the past two years in the following: " Emergency, Urgent Care or Acute Care settings " Clinical knowledge of all age groups including: OB-GYN, Newborn/Peds, Post Op " Excellent critical thinking and interviewing skills " Excellent customer service " Empathetic phone presence " Excellent verbal communication: easily understood when speaking over the phone

Required Qualifications

Requires a minimum of 2 years of acute care or call center triage experience in the past 4 years. BLS Past experience in a clinic Excellent written and verbal Communication skills Strong computer Skills

Preferred Qualifications

Clinic Clincians are typically successful in this role

Facility Location

This California city is what the Golden State is all about: miles of sun-kissed beaches, year-round idyllic weather and a patchwork playground of multi-flavored communities. Often referred to as “America’s Finest City,” this jewel on the Pacific Coast glitters with fun, sun, a mind-boggling variety of entertainment and an abundance of exhilarating outdoor adventures.

Job Benefits

Onward Healthcare's travel nursing assignments typically last 13 weeks, and include:

  • Competitive pay rates and comprehensive benefits
  • Medical plans with dental and vision
  • Complimentary, high-quality private housing
  • 401(k) and flex spending options
  • Life insurance
  • Accident and short-term disability coverage
  • Free continuing education (CE) courses
  • Travel allowances
  • Guaranteed pay program
  • Tuition discount program
  • Referral bonuses

About the Company

Onward Healthcare, an AMN Healthcare company, is a travel nursing company dedicated to moving our nurses careers "onward and upward." Our team of expert recruiters connect clinicians with exclusive travel nursing opportunities at the nation’s top hospitals and healthcare facilities. Onward's nursing assignments are part of a larger, comprehensive RN career development and consultation service. Onward/AMN Healthcare is an EEO/AA/Disability/Protected Veteran Employer.

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Travel nurse jobs, staffing and recruitment from Onward Healthcare. © 2018 AMN Healthcare, Inc. All rights reserved. Reproduction and distribution of these materials is prohibited without the expressed written authorization of AMN Healthcare, Inc.

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